Rawhide Studio stands behind the quality of our work. We accept returns for exchange or refund seven calendar days after delivery of the product. Custom orders returns are only eligible for store credit.
If an item is received damaged or is incorrectly shipped by us, please contact Rawhide Studio immediately. Items that are defective and shipped from us, or items that you did not order but received from us, will qualify for store credit or a cash refund. Refunds are contingent upon inspection of the item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again, you MUST contact us within seven days if you intend to return any item back to our store. Items returned to us after seven days and without contacting us will not be refunded.
Customers are responsible for all shipping costs if seller is not at fault.
Send returns to:
Rawhide Studio c/o Artful Hand
302 East 1st Ave
Cheyenne, WY 82001